How do we get in touch?
Call: 0330 094 8430
I am ready to order what do I do?
Order via our website.
If your order consists of more than 100 products then e-mail us for a quote at email@example.com including the following details:-
Full Name & Company Name
Garments & Colours
Size Breaks (per garment)
Production Instructions (i.e placements and print colours)
All Artwork Files
Yes, minimum quantity order is 20no garments.
The Screen charges cover the cost of having the design made into a screen. This charge is ‘one off’ but please note you do not own the separation files, films or the screens. (if the design has not been used in over a year this charge will be charged again). Therefore, if you wanted to place another order in the future with the same design there would be no setup charge within 1 year.
Screen print setup is charged at £25 per screen (ex VAT). One screen is required for each different design, and different screens are required for each colour printed, each change in size or reversed images and for each different location of printing. For example, a one colour front and back print requires two screens if the design on the front is different to the design on the back. OR You have a one colour logo and the same logo for the front and back but the front is a small left breast size and the back is a big back design you would need two screens.
**** please note you do not own the separation files, films or the screens. We do not sell printed screens, we can however send you your films but this would incur a £15 (ex vat) fee for each film needed plus your delivery fee.
Could I mix garments, sizes and colours in my screenprint order?
Of course, As long as you have 20 garments per design you can mix the garments and sizes along with the colours as much as you like. Please make sure that if you chose a mixture of garment colours you will be charged a £15 Colour Change fee if you are changing ink colours too.
If I re-order the same print but in a different colour way do I have to pay screen charges again?
No, you wouldn’t have to pay for new screens unless they are in a CMYK format, which would need to be reassessed. The only other reason for a new screen charge would be if you changed the position or size of the design.
We keep screens for approximately one year after your print order; if a design is reordered within this time frame then screens will be free. Outside of these terms a half price screen remake will be charged.
Digitising fees are charged to turn your logo into DTS files, if you can’t provide the files yourself. The cost is a one off fee, you will be charged per logo and per type i.e if you need the same logo in both a 2d file or a 3d file and per size.
If you have your own files to send please make your sales rep aware, although if we have to amend or change the file we will have to charge the digitising fee as normal.
***Please Note you do not own these files, we can however send you the DST files at a release charge of £15 per file.
Once the order has been confirmed and the above is correct along with payment in full it will be passed over to artwork who will be in touch within 78 hours with their visual proof to sign off on for either:
Screenprint/Transfer/DTG– New artwork to be approved by email or reproofs to be re approved by email to make sure all artwork is correct. ***we must have an email confirming your approval
Embroidery – You will only get digitising to approve if it is new artwork or sizing. If your artwork is as previous this will be passed straight to purchasing for your order to begin.
***we must have an email confirming your first approval
Once approvals have been made your order will be with you within 14 working days, unless agreed otherwise and is stated on your invoice. Our working days are Monday-Friday, we do not work weekends.
What’s your turn around time?
At Color Coded Ltd we always try to get any job out as quick as possible. We work on a first come first serve basis, this means our turn around times can be up to a 14 working days.
****Please note these are working days not week days and bank holidays will also effect this.
However, if you need a quick turn around we do offer an express service, please call us to make sure we can achieve your delivery date, there will be a charge for this service which will be confirmed prior to the order being placed.
Finally quantities can vary on this, if you have a large quantity we will advise you if this effects anything.
Do you have an express service?
Yes, for express turnaround orders (3 working days) add for orders under £150 ex VAT it will be a flat rate of £50 plus vat. Anything over £150 ex VAT add 25% to your order total. Please contact us and make us fully aware of when you need the goods in your hands before placing the order. We will always be honest with you and let you know whether we can achieve your turnaround time, existing orders may effect whether we can or cannot!
Who do you ship with?
We ship directly with DPD; we will enter your email address so that you get a next day notification with an hour time slot. If you are a marketing company and we are delivering under plain cover we can still add your contacts details so they are aware of when they will get their delivery.
Can I Get Samples?
Yes, all samples need to be paid for in full upfront.
Blank Garment Samples- single unit cost, keep and use blank or return within 14 days for a refund but a restock fee will be charged. Alternatively you can use it in your final order.
Embroidery – we don’t have minimums on embroidery, you will just pay a higher unit cost and all digitising fees upfront.(non refundable)
Screenprint – there is a flat rate fee of £65 per garment then screen charges on top.
Can you supply any garment?
Within reason yes!
We have a huge selection of garments and brands on our website, however, not all the products we can offer are currently available online.
If you cannot find what you are looking for then please e-mail us at firstname.lastname@example.org and one of our customer service team will be more than happy to help and assist you to find what you require.
What I have ordered is out of stock?
There may be occassions that our online stock system may not be up to date with stock levels, so there could be occassions where a product is ordered online when it is not physically in stock. If this was to happen, one of our customer relationship managers will be in contact to provide options, this could be waiting for the product to come in to stock from our suppliers to us, so we would put your product on a back order. We coud offer you an alternative product, if this works out less than your original product we could refund the difference or have the difference added to your online funds account (members only). Or worse case provide a refund for this product.
I want my embroidery or transfer to match my print?
When trying to match each different application we do try our best to get the closest match, although it is not always possible. Transfers come from a digital printer so the shades will be slightly out, and embroidery works on threads although there’s a lot to chose from we can only try and match as best as possible by eye.
Straight colours are easy enough to match through out but we cannot guarantee a perfect match on shaded colours.
Can I get embroidery and screenprint on the same garment?
Yes, we can do this for you, however please allow slightly longer lead times to complete this. Please note you would not get your embroidery visual on the same as your print visuals, you may find an X to show the position. Also the embroidery may be a slightly different shade to you print but we will match as close as possible.
What format should I supply my artwork in?
For the best results artwork should be supplied in vector format (.ai, .eps, .cdr) or layered photoshop files (.psd).
I don’t have artwork in the right files can you help?
We do offer a redraw service, however, this is quoted on an individual basis.
How do I make payment?
All payment options are shown at the bottom of the webpage.
If ordering in bulk and you have received a quote from Color Coded then you can pay over the phone or via a bank transfer.
Bank Transfer – e-mail us at email@example.com for our bank details.
***We no longer accept cheques
If you have a question which we have not covered then please e-mail us at firstname.lastname@example.org and one of our customer service team will be happy to help.