Turn Around Times
Color Coded Ltd’s standard turn around time up to 14 working days, which does not include weekends or bank holidays, and the time frame will only begin once full payment has been made and your artwork has been approved via e-mail to email@example.com You may be given an estimated completion date when your order is processed, although we must stress that these are only estimates and not definitive completion dates. Please note this is estimated and not a guaranteed date the day your order will be delivered (or collected).
Production Delays/Missed Deadlines
If there is a problem or delay with your order & a deadline is missed (although this is very uncommon, it can happen!) we cannot accept responsibility for loss of sales or any other costs this may incur to you or your company. Neither can we accept claims made for loss of a third party or supplier. As the products you will be purchasing are customised we cannot accept a return if the reason for returning the goods is that they were late either by production delays or delivery delays. All pro forma accounts will not be processed until payment has cleared, this may result in your deadline being delayed/missed.
We normally recommend washing all goods no higher than 30 degrees, please read all care instruction, which will be in the goods you have purchased. Damage to goods through washing is not a fault or reason for return. Please be aware when relabeling all goods that you are giving the correct wash instruction to your customers. We also do not recommend you tumble dry your goods, unless stated otherwise in their care instruction nor should you iron directly over the top of your application (i.e embroidery,screen print, transfer or DTG).
We cannot accept responsibility for delays on the part of any third party delivery company we use nor can we reimburse any loss incurred by the customer by late delivery of goods due to these delays. We do use DPD and goods are always on a next day delivery once they have been collected. If we have an email address you will be sent a time slot. Any shortages in your delivery(s) must be notified to Color Coded Ltd immediately and in writing to firstname.lastname@example.org within 48 Hours of signing for your delivery. Damaged or opened cartons must be checked or refused on delivery. Delivery charges are shown at time of quotation and agreed at customers’ confirmation of order. All deliveries will be charged at the prevailing rates applying at the date of such delivery. Special urgent deliveries can often be arranged but will usually be subject to additional charges, which will be charged to you at current commercial rates. Delivery dates given are estimated unless specifically agreed as part of your quotation.
All payments are to be made upfront, please see FAQ for all payment options. Credit terms are only agreed between Color Coded Ltd and the customer/company and all relevant credit application forms have been filled out, filed and accepted. If your credit account has been accepted please confirm your order and request a full invoice from your sales rep. Although if the balance is not met within the stated payment terms, interest may be charged as per the Consumer Credit Act 1974 at a daily rate. If credit terms are not adhered to and payment is repeatedly delayed we will revoke all credit terms between Color Coded Ltd and said other party.
You do not own the screens, films or DST files. To release files it is a £10 fee per design
Out Of Stock Items
Color Coded Ltd does not hold stock in house; stock can be a huge issue as a lot of the printing world order from the same places. Color Coded Ltd is not responsible for items that are out of stock. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item. Or the items and job can be held until the goods are in stock.
From time to time changes in quantities you order may happen BUT it must be made in writing (email) to us at email@example.com prior to commencement of processing. Any increases in the order must be regarded as a separate contract and your turn around time will be reset. Our sales team will confirm this.
Under Runs Or Spoils
Due to the nature of this business, Color Coded Ltd will not be responsible for under-runs or spoilage up to 3% on jobs of 100 shirts per design, and up to 10% on jobs of less than 100 pieces. (Spoilage must be more than 10 shirts per design for a reprint) although we do our best to replace damaged items when printing we might not have the exact garment in stock. Please keep this in mind when ordering (it is always best order extras if it’s a made to order job). We always do our best to get you what you ordered. We must be noted of these shortages within 48 hours of receiving so we can apply a credit to your account.
Shortages/Extras: Sometimes if a garment has been spoilt/damaged we will do our best to sub the items for the exact same size, colour and garment. Although sometimes this might not always work out, therefor if you are short on one size but extra on another it is likely that we have subbed it to ensure you have the correct amount altogether. If we didn’t have the exact garment/colour in stock we would have to short this. If you are short please let us know within 48 hours so we can apply a credit to you account.
Color Coded Ltd will not be responsible for your satisfaction with the garments branded on or the branded artwork. We are always available to counsel any customer to ensure you pick a garment that matches your needs but we also need you to do your due diligence on the garment choice. If you are unsure of what garment to select, we can gladly order a number of blank samples for you to choose from. The samples will be billed at a per piece rate and shipped without branding. Blank samples will not credit to the cost of your order.
Color Coded Ltd reserves the right to change pricing without notice.
Any products under priced, added or changed will be amended. You will be notified of the amendments.
Example: Mrs Jones, looks at the pricing on Color Coded Ltd’s website on Monday. On Tuesday, Color Coded Ltd changes the pricing on their website due to rising cotton prices. Later that day, Mrs Jones contacts Color Coded Ltd unaware that the prices have changed since the day before. Mrs Jones places an order and is charged the most up-to-date pricing.
Production can be full on and quick passed, although we try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. Color Coded Ltd work on logo location tolerances of +/- 10mm. It is your responsibility as the customer to check over garments as you receive them. We allow an industry standard 48 hour period from the time you receive the goods to notify us of any issues with the order. Color Coded Ltd will not be responsible for errors with your order if notified after 48-hour period of receiving the goods. Color Coded Ltd will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. Color Coded Ltd does quality checks on the garments at different stages, the final quality assurance check lies in the hands of you, our customer.
All damages or missing goods must be notified via email to firstname.lastname@example.org within 48 hours of receiving you delivery or collection.
If we are not notified within this time frame and via email we cannot be held responsible and it is deemed that you have checked all goods and are happy with your order.
Any goods sold or given away prior to return will not be accepted as reprint or a refund.
Document any missing goods. If items are marked or damaged please take photographic proof as soon as possible and send via email for us to assess the issue. If the defects are fixable we will be in contact to arrange a collection, although if any defect or damages have occurred as a matter wear and tear or washing/tumble drying we will not accept a return on these goods. Please make sure you repackage the returned goods suitably for transit. We will then inspect the garments to check the return is valid.
Any problems with goods must be returned for inspection and only then will we confirm if the goods can be either:
Fixed & Returned
Reprinted on new garments (depending on the amount that are damaged)
Credited to your account.
Color Coded Ltd will pay for collections and returns.
Canceling An Order
If you want to cancel an order it’s best to contact us ASAP via e-mail at email@example.com to avoid charges. If you cancel the order prior to stock being ordered then you will be entitled to a full refund. Stock is ordered within 48 hours from receiving payment. If stock has been ordered then there would be a 30% restocking fee including applications on garments. If the items have already been produced, due to them being custom products you will not be able to cancel the order.
On bespoke and cut & sew items we will not accept a cancellation and they will not be refunded.
All the product images on the Color Coded Ltd website are provided to us via the manufacturer of the product. Color Coded Ltd cannot be responsible for any images that do not show a true reflection of the product. As digital images cannot be 100% accurate and a true representation of a physical product we do recommend a sample is ordered and paid for upfront. If an order is placed and a sample was not ordered prior to this Color Coded Ltd cannot be responsible for any grievences that occur from a product perspective.
We can send out samples but they must be paid for upfront.
If you then decide to use these goods in your final order for finishing you must send these goods back at your own cost. We can alternatively arrange a collection for these goods but at a flat rate of £10(ex vat) per attempt.
If you order samples and you would like to return them for a refund, they must be returned within 14 working days of receiving the goods. There will be a restock fee of 25% and delivery will not be refunded from your original order also it is your responsability to send the goods back at your cost. There would also be a £10 (ex vat) delivery cost back to the supplier.
If you send us samples to go from these are your own responsibility to send to us and you must collect your own goods. We can again collect and ship back to you although there would be a cost of £10(ex vat).
Color Coded Ltd will always try to ensure that the information available on the website at any time is correct and accurate but having said this it cannot guarantee that it will be error free. Color Coded Ltd reserves the right to not accept liability for any errors and omissions either in any quotation or website material and reserves the right to change information, specifications and descriptions of listed goods, products and services.
Color Coded Ltd reserves the right to alter prices and garment specifications without prior notice. Goods remain the property of Color Coded Ltd until paid for in full.
Color Coded Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may collect the following information:
Name and job title Contact information including email address Demographic information such as postcode, preferences and interests Other information relevant to customer surveys and/or offers We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal Record Keeping
We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information, which we think you may find interesting using the email address, which you have provided.
We may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information, which we hold about you under the Data Protection Act 1998. A small fee will be payable.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at firstname.lastname@example.org . We will promptly correct any information found to be incorrect.
We do not store credit card details nor do we share customer details with any third parties
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For the avoidance of doubt, if there should be any dispute under these terms and conditions or the contract between Color Coded Ltd and the customer then such dispute shall be dealt with under English law.
Color Coded Ltd points out that these terms and conditions do not in any way remove, restrict, hinder or take away from the customer any of their statutory rights.
Discount codes cannot be applied to existing deals such as bundles or wearer packs.
Discount code usage is applied at the sole discretion of Color Coded Ltd.